How We Handle Your Information.

NSM Investments3 (Pty) Ltd t/a Buffalo Trailers respects the personal information customers provide when making enquiries, requesting quotations and booking rental trailers.

Your information

Privacy and responsible use of customer information

We collect only the information reasonably needed to respond to customers and provide the services they request.

1. Who we are

This Privacy Policy applies to NSM Investments3 (Pty) Ltd trading as Buffalo Trailers. In this policy, references to Buffalo Trailers, we, us or our refer to NSM Investments3 (Pty) Ltd t/a Buffalo Trailers.

2. Information we collect

We may collect personal information that you provide when requesting a quotation, submitting a rental reservation, making an enquiry, contacting us through WhatsApp or email, or using other contact forms on the website. This may include your name, telephone number, email address, residential address, location, rental dates, selected trailer, payment method, intended use and other information you provide to us.

3. Why we collect your information

We use personal information for purposes connected with providing our products and services. These purposes may include responding to enquiries, preparing quotations, processing and managing rental reservations, confirming availability, communicating with customers, maintaining rental and transaction records, handling payments, managing repairs or service enquiries and meeting reasonable legal or administrative requirements.

4. Rental reservation information

Rental reservations submitted through the website are stored in a secure backend database for the purpose of administering trailer reservations. Reservation information is not intended to be publicly accessible. Access to stored reservation records is restricted to authorised administrative users or trusted backend processes.

5. WhatsApp and external communication

Some website forms may open WhatsApp with information prepared from the details you entered. You can review the message before sending it. Once you choose to communicate through WhatsApp, your use of that service is also subject to WhatsApp's own terms and privacy practices.

6. Payment information

Buffalo Trailers does not publish banking details on the website. Where a customer selects EFT, banking information may be provided directly through a private communication channel. The website does not currently process online card payments.

7. Sharing of personal information

We do not sell personal information. Information may be shared with service providers, technology platforms or other parties where reasonably necessary to operate the website, manage reservations, provide requested services, comply with legal obligations or protect legitimate business interests.

8. Information security

We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure. Access to sensitive reservation information is restricted through authentication and database access controls. However, no internet-based system can be guaranteed to be completely secure.

9. Retention of information

Personal information may be retained for as long as reasonably necessary to manage enquiries, quotations, rental transactions, customer support, disputes, accounting records or other legitimate business and legal purposes.

10. Your rights

Subject to applicable South African law, you may request access to personal information we hold about you, request that inaccurate information be corrected, or ask about the deletion of personal information where there is no lawful or legitimate reason for us to continue retaining it.

11. Cookies and technical information

The website and the services used to operate it may process limited technical information such as browser information, device information, network information and usage data required for website functionality, security and performance.

12. Changes to this policy

We may update this Privacy Policy from time to time as our website, services or legal obligations change. The version displayed on this website will be the current version.

Privacy enquiries

Need to ask about your information?

You can contact Buffalo Trailers if you have a question about personal information submitted through this website.

Email: nsminvestments3@gmail.com